预定及服务中心文员4～5千

Sell the AccorHotels products and services using up-selling and suggestive selling techniques.运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。· Promote the Hotel’s products and services.推销酒店的产品和服务。· Maintain a high level of product and service knowledge about all AccorHotels in your region.充分了解所在地区的雅高酒店集团成员的产品和服务。· Develop and maintain a regular pattern of sales calls.制定并保持定期销售拜访模式。· Prepare and execute action plans which increase reservation sales and associated business.准备和执行增加预订销售和相关业务的工作计划。· Record and process reservations made by phone/fax/email.记录和处理通过电话、传真、电子邮件进行的预订。· Accept wait list reservations.接受等候单上的客人预订。· Process amendments to reservations such as extensions， early departures， etc.修改延期和提前离店等特殊情况的预订记录。· Manage “no show” reservations by investigation and recording of same situations.调查和记录未按预订抵店的预订情况。· Record special billing arrangements for groups and conventions.对团队或会议的特别账单安排进行记录。· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.与前厅部经理或财务经理联系要求信用审批的预订事宜。· Maintain knowledge of special rates/ offers/ promotions.掌握关于特价、酬宾、促销活动的信息。· Monitor reservation levels and inform Managers of current and future occupancy rates.监测预订情况，并向经理通报目前和将来的入住率。· Prepare reports as requested （e.g. to travel agents， business houses， etc）.按照要求准备报告（如给旅行代理人和商业机构的报告等）。· Prepare reservation sales reports.准备预订销售报告。· Ensure that account information confidentiality.确保客户资料高度机密性。